Refund and cancellation policy

The book and toolkit are digital files, delivered immediately once payment is confirmed. Because the files can be kept after a refund, this purchase is not refundable on a change of mind.

It is refundable when we got something wrong. If a download will not work, if the wrong thing was delivered, or if you were charged twice, we fix it or refund you in full — and you do not have to argue for it.

A duplicate charge for the same order.

A payment taken where no order was created, or where the files were never made available to you.

A file that will not download or will not open, where we cannot get you a working copy.

A product materially different from what this site described at the time you bought it.

A change of mind after the files have been made available. The whole product is delivered at once, so there is no partial delivery to refund against.

Deciding the content was not what you personally needed. The sales page, the page previews and the full chapter list are deliberately detailed so you can judge that before paying rather than after — and the "this is not for you if" section is there for exactly the same reason.

Real pages from both PDFs are shown on the sales page, the full chapter list is published, and the toolkit contents are itemised. If something you need to know is not there, ask before paying. We would rather answer a question than take money you would want back.

If a payment failed but your bank shows a debit, send us your order reference and we will trace it with the payment provider. A failed payment is not a charge, and funds a provider has merely held are released without our involvement — but tell us anyway and we will chase it.

Coaching, where offered, is billed monthly and renewed manually. No payment method is stored and nothing is charged automatically, so there is nothing to cancel — you simply do not renew.

A month that has already started is not refunded part-way through. If a session cannot happen because of us, it is rescheduled or the month is extended.

Write to the email address on the contact page, quoting your order reference. Your reference is shown on your order page and in your receipt. We reply within one business day.